Terms and conditions

These terms apply when you buy or use services from Meridian AI Solutions Pty Ltd (ABN 87 693 331 887), based in Kingsgrove, NSW ("we", "us"). You accept them when you start a trial, pay at our checkout or through a payment link, or accept a proposal from us. If a written proposal says something different, the proposal applies.

Our services

We provide Google review automation (Review Management), websites, website hosting, Google Business Profile management, social media posting where it's part of your plan, and the Local Growth System, which combines a website, review automation and Business Profile management. The features and price of each plan are on our website or in your proposal. We may improve features over time, and we'll tell you before we remove a core part of your plan.

Prices and payment

• Prices are in Australian dollars and include GST.
• We take card payments through Stripe, at our checkout or through a payment link we send you. When you subscribe, you authorise us to charge your card each billing period until your plan ends or you cancel.
• Plans are billed in advance, monthly, quarterly, every 6 months or yearly, depending on the plan you choose.
• The Local Growth System on monthly billing has a one-off $1,599 setup fee, charged with your first payment. We waive it on quarterly, 6-month and annual billing.
• You'll get a receipt by email for every payment.
• If a payment fails, we'll let you know and try again. If it's still unpaid after 14 days, we may pause your service until it's paid.
• Website plan prices stay the same for all 24 payments. For other plans, we'll give you at least 30 days' notice by email before a price change, and you can cancel before it starts.

Free trial

Review Management comes with a 30-day free trial, one per business. We take your card details when you sign up and charge your first month on day 30 unless you cancel before then. We'll email you a reminder before the trial ends.

Money-back guarantee

Websites and the Local Growth System come with a 30-day money-back guarantee. If you're not happy within 30 days of your first payment, email us and we'll refund everything you've paid, including any setup fee. After a refund, the service stops and the website comes down.

Cancelling

There's no lock-in contract and no cancellation fee. Email us to cancel, and your service runs until the end of the period you've already paid for. If you've prepaid a quarterly, 6-month or annual plan, your service runs to the end of that period and we don't refund the unused part. We don't refund part of any billing period, except under our money-back guarantee or where the law requires it.

Websites

• Monthly website plans (Starter, Standard and Scale) are paid over 24 monthly payments. Billing stops automatically after the 24th payment, and the website is then yours.
• If you buy a website outright, it's yours once it's paid for.
• "Yours" means you own the site's text, images and design. We build sites on our HighLevel platform. We can transfer the site to your own HighLevel account, or give you a copy of its pages, text and images to use with another provider.
• If we register a domain name for you, it's registered in your name.
• Hosting, security and unlimited changes are included while you're on a monthly plan. Unlimited changes means edits to the content and design of your existing pages. We quote new pages and redesigns separately.
• Once your site is paid off, you can keep it hosted with us on our $99 a month hosting plan. If you don't, we'll hand it over as described above and take it offline after 30 days.
• If you cancel a monthly website plan early, there's no fee, and the website goes offline at the end of your paid period. If you'd like to keep it, pay the remaining payments at your plan's rate and it's yours that day.
• On the Local Growth System, your payments also pay off your website over 24 months. If you cancel earlier, review automation and Business Profile management stop, your Google profile stays yours with every improvement in place, and the website goes offline unless you buy it out. We'll confirm the buy-out price in writing before you decide.

Your responsibilities

• Only give us details of genuine customers you've dealt with and are allowed to contact under the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth). Having that permission is your responsibility.
• Tell us about anyone who has asked you not to contact them.
• Don't ask us to offer incentives for reviews, write reviews, or send requests only to happy customers. Google's policies ban all three.
• Check the wording of your review requests before your first campaign, and keep your business details accurate.
• Make sure you have the rights to any content, logos and photos you give us.
• Your Google Business Profile stays yours, and you can remove our access at any time.

Access to your accounts

To provide our services, you give us permission to access your Google Business Profile and any social media accounts you connect, such as Facebook and Instagram, and to act on your behalf in them. This includes:

• posting updates, photos and offers
• replying to reviews and comments in your business's name
• updating your business details, such as opening hours, services and photos
• sending review requests and messages in your business's name

We'll follow your brand and any instructions you give us. If you'd like to approve posts and replies before they go live, tell us and we'll send them to you first. Otherwise, you authorise us to publish them for you. You can change or withdraw this permission at any time by emailing us or removing our access. You stay the owner of every account, and you're responsible for anything you or your staff post.

Messages we send for you

We send review requests and follow-ups by SMS and email in your business's name, using wording you've approved. Every message names your business and includes a way to opt out, and we stop messaging anyone who opts out. Phone carriers, email providers or Google may block or delay messages, and we can't control that.

AI features

Some features use AI, such as drafting replies to reviews, posts and website content, and the chat assistant. AI can make mistakes. If you spot something wrong, tell us and we'll fix it quickly.

Acceptable use

You, your staff and anyone using our services, including the chat on our website or any chat we set up for you, must not:

• use them for anything unlawful, misleading, abusive, harassing or threatening
• send spam or message people who haven't agreed to hear from you
• try to trick the chat assistant into giving false or harmful information, or into revealing systems or other people's information
• enter other people's personal information without permission, or card numbers, passwords or health details into the chat
• copy, scrape, overload or reverse engineer our systems, or try to get around their security
• pretend to be someone else

We may block, suspend or report anyone who does. The chat assistant gives general information only. Prices, bookings, discounts and other promises are binding only once we confirm them in writing.

Contacting you

When you sign up for a trial or any of our services, you agree that we can contact you by phone, SMS and email, now and in the future. That includes messages about your account and services, and news and offers from Meridian AI Solutions. Every marketing message includes a way to unsubscribe, such as replying STOP to a text or clicking unsubscribe in an email. Unsubscribing from marketing doesn't stop messages we need to send about your account, billing or services.

Content and marketing

You keep ownership of your content and give us permission to use it to provide the services. Our templates, systems and processes stay ours.

If you give us permission, we may use your business name, logo, reviews, testimonial and results in our marketing, such as case studies, on our website and on social media. You can withdraw that permission at any time by emailing us, and we'll stop using them in new marketing.

Results

Review numbers and rankings depend on your customers, your market and Google, which we don't control. We don't promise a particular number of reviews or a particular ranking. Google may filter or remove reviews under its own policies.

Google, social media and other platforms

Our services rely on platforms we don't control, including Google, Meta, HighLevel, Stripe and phone and email carriers. These platforms can suspend, restrict, re-verify or remove profiles, posts and reviews under their own rules, sometimes without giving a reason. We follow their published rules, but we can't guarantee that your profiles, posts or reviews will stay live or visible.

To the extent the law allows, we aren't responsible for loss caused by a platform's actions or outages, such as a suspended profile, removed reviews, a drop in rankings or lost access to an account, unless our breach of these terms or our negligence caused it. If something like this happens, we'll help you work with the platform to fix it.

Indemnity

You agree to cover us for any loss, cost or claim, including reasonable legal costs, brought by someone else (such as a customer, a platform or a regulator) to the extent it's caused by:

• you breaking these terms, including asking us to message people without permission
• content, offers, information or instructions you give us
• your products or services, or your dealings with your customers
• a platform suspending or restricting your accounts because of your own content or conduct

This doesn't apply to the extent that our breach of these terms, our negligence or our misconduct caused the loss.

Your data

Your data is stored on our HighLevel platform. We keep reasonable backups, but please keep your own copies of anything important. If you'd like an export, ask us before your service ends. We keep your data for 90 days after your service ends and may delete it after that.

Suspending or ending your service

We may suspend or end your service if you don't pay, if you break these terms (for example, by having us message people without permission), or if you use our services unlawfully. We'll give you notice and a chance to fix the problem first, unless it's serious or urgent.

Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent the law allows, our liability is limited to supplying the service again or refunding the fees you paid for the affected month, and we aren't liable for indirect loss such as lost profits. You're responsible for loss caused by messages sent to people you didn't have permission to contact.

Privacy

We handle personal information as described in our privacy policy.

Electronic communications

You agree that we can send notices, invoices and documents by email, and that agreements you accept online or sign electronically are as valid as signed paper copies.

Changes to these terms

We may update these terms. We'll email active clients at least 30 days before a significant change takes effect. If you don't agree with it, you can cancel before then with no fee.

Disputes

If something goes wrong, tell us first and we'll try to sort it out with you within 30 days. These terms are governed by the laws of New South Wales, Australia.

Contact

Meridian AI Solutions Pty Ltd, Kingsgrove, 2208, Sydney, NSW, Australia
Email [email protected]